In honor of remembrance day, we would like to speak to our community about how we at Triada Health Ottawa are committed to helping our military friends and family access complementary alternative health care. All of our care providers are registered with Blue Cross direct billing so those covered under these programs (veterans, serving military personal, and RCMP) can access their care without hassle. Yay, direct billing!
Dr. Werner is also an approved provider for outside CAF referrals. She has seen many actively serving members through the years and continues to provide top-notch care to help them with their muscular, skeletal, and neurological complaints.
Tracey Crocker grew up in a military family, and Dr. Werner married into one. We know all too well the special sacrifices it takes to serve your country and community. As a result, this is very close to our hearts and we take great pride in doing everything we can to help alleviate some of the physical and mental consequences.
We appreciate the sacrifices made by all those serving or who have served. We understand the toll on their time with friends and family, and to their personal, physical, and mental health. Thank you for your service.
Direct Billing for Veterans, CAF & RCMP in Ottawa: What’s Covered?
At Triada Health Ottawa, we help veterans, active service members, and RCMP personnel access high-quality care—without the stress of navigating insurance.
If you’re covered through Veterans Affairs Canada, Canadian Armed Forces, or Royal Canadian Mounted Police, many of our services can be direct billed through Medavie Blue Cross.
Who We Help
We regularly work with:
- Veterans receiving VAC benefits
- Actively serving CAF members (with referral and authorization number where required)
- RCMP members
What Services Are Typically Covered?
Depending on your eligibility and program, coverage may include:
👉 Each service is delivered by licensed providers and may be fully or partially covered under your plan.
How Direct Billing for Veterans in Ottawa Works
We aim to make things simple:
- We bill Medavie Blue Cross directly
- In many cases, no upfront payment is required
- Some services (especially for CAF members) may require a referral
If you’re unsure about your eligibility, our team can help verify your coverage before your first visit.
Coverage Guidelines (Important)
Coverage varies by program, but here are typical reference points:
- Veterans (VAC):
- Chiropractic care is commonly capped at ~20 sessions per year before reassessment
- Additional sessions may be approved based on clinical need
- RCMP:
- Combined paramedical services (e.g., chiro, massage, physio) are often covered up to a total annual amount (~$4,800)
- CAF (active members):
- Typically require a referral
- Often begin with ~10 sessions per condition, with reassessment for continued care
⚠️ Important:
Coverage for services like massage therapy can vary widely and may require pre-authorization or specific eligibility criteria.
👉 For the most accurate and up-to-date details, consult the official VAC benefits grid or speak with your provider directly:
Veterans Affairs Canada treatment database
Why Choose Triada Health Ottawa?
Our connection to the military community is personal.
Tracey Crocker grew up in a military family, and Dr. Werner married into one and is an approved provider for CAF referrals and has worked extensively with active service members. All of the providers at Triada Health are registered for Blue Cross direct billing.
We understand:
- The physical demands of service
- The long-term impact of musculoskeletal injuries
- The importance of fast, accessible care
We take pride in helping those who serve access the treatment they deserve—without unnecessary barriers.
Need more information about direct billing for veterans in Ottawa?
🔗 Book Your Appointment Online
📞 613-695-1213
📧 admin@triadahealthottawa.com
📍 Learn more about our team and location on our Our Clinic page.
